How SJM 1 Arena handles your information.

This policy explains how we collect and use information when you browse the website, create an account, make or receive a booking, pay online or at the arena, receive booking emails, or contact the team.

Information we collect

Account information such as your name, email address, phone number, password credentials, profile updates, and social login details when you choose to sign in with a supported provider.
Booking information including booking number, customer name, customer email, customer phone, selected date and slot, start and end time, add-ons, total amount, booking status, cancellation notes, and notification preference.
Payment information needed to manage booking payments, including gateway name, amount, payment status, bill code, reference numbers, external reference number, transaction time, payment notes, and gateway response data.
Manual booking and backoffice payment records entered by the arena team when a booking or payment is created outside the customer booking flow.
Support information from contact forms, emails, calls, WhatsApp messages, or other communication with the team.
Technical information such as IP address, device or browser information, session cookies, page activity, failed payment returns, and security logs needed to operate and protect the website.

How we use your information

To create and manage customer accounts, authenticate users, support social login, and show booking history to signed-in customers.
To check slot availability, prevent double bookings, hold payment-pending bookings for the configured period, confirm paid bookings, expire unpaid bookings, and record cancellations or refund status.
To process online payments through our payment provider and to reconcile payment callbacks, return pages, payment failures, partial payments, remaining-balance payments, and manual payments.
To send operational emails, including booking confirmations, game reminders, pending balance payment emails after a game, support replies, and account-related messages.
To manage backoffice operations such as bookings, slot blocks, add-ons, website settings, enquiries, support, payment verification, and payment notes.
To improve reliability, security, fraud prevention, debugging, reporting, and customer support.

Online payments and payment provider data

Online payments are handled by an approved payment gateway. The gateway may offer payment methods such as FPX, credit cards, debit cards, or other options depending on its own availability.
SJM 1 Arena does not store full card numbers, CVV, banking passwords, or other sensitive payment credentials on its servers.
We store payment references and gateway responses so we can confirm bookings, identify failed or pending attempts, help with payment questions, and verify transactions with the payment provider where needed.
Customers may choose to pay 50% or 100% during checkout where that option is shown. If a confirmed booking still has a remaining balance, we may send a secure payment link or record a later payment made at the arena.

Cookies and website sessions

We use necessary cookies for login, session security, booking flow, forms, CSRF protection, and saved preferences.
Some browser, device, and usage details may be collected through standard server logs or application monitoring to keep the service stable and secure.
You can control cookies through your browser settings, but essential booking, login, and payment-related features may not work correctly if required cookies are disabled.

Sharing of information

We do not sell your personal information.
We share information only where needed to operate the service, including payment processing, email delivery, hosting, application monitoring, social login, customer support, fraud prevention, legal compliance, and backoffice administration.
Payment providers, email providers, social login providers, banks, card networks, or support tools may process relevant information under their own policies when those services are used.
We may disclose information where required by law, to protect the arena, to investigate misuse, or to respond to valid legal or regulatory requests.

Retention and security

We keep booking, payment, support, and account records for as long as needed to run the arena, provide customer support, meet accounting or legal obligations, investigate disputes, and maintain accurate operational records.
We use reasonable technical and organisational measures to protect customer, booking, account, and payment-reference data.
No online service can be guaranteed fully secure. Customers should keep account login details private and contact us quickly if they suspect unauthorised access.

Your choices and rights

You may request access, correction, or deletion of personal information by contacting us, subject to records we must retain for booking, payment, accounting, legal, security, or dispute reasons.
You can manage available account details from your account area where supported.
Booking reminders and pending-payment emails are operational messages related to your booking. Some notification preferences may be available on confirmed bookings.
You may contact us for help with account access, social login records, booking details, or payment-reference questions.

Policy support

Questions about this policy can be sent to admin@sjm1arena.com.
This policy may be updated as SJM 1 Arena changes its booking, payment, notification, or support features.