How SJM1 Arena handles your information.

This policy explains what we collect, why we collect it, and how we protect information when you browse the website, create an account, book a football slot, pay online, contact the team, or use supported social login options.

Information we collect

Account details such as your name, email address, phone number, password credentials, and profile updates.
Booking details including selected date, slot time, add-ons, price, payment status, booking history, modifications, cancellations, and admin notes needed to operate the arena.
Contact form details and messages you send for booking help, events, facility questions, payments, or support.
Technical and usage data such as IP address, browser/device information, pages viewed, cookies, and interactions that help us keep the website secure and improve the customer experience.
When social login is supported, we may receive the basic profile details allowed by providers such as Google or Facebook, for example name, email address, provider account id, and profile image if shared.

How we use your information

To create and manage your account, authenticate you, support email login and supported social login, and keep your booking history available to you.
To process bookings, reserve slots, manage add-ons, prevent double booking, send booking confirmations, reminders, updates, and respond to support requests.
To process online payments through our payment provider and reconcile payment status. SJM1 Arena does not store full payment card details on its servers.
To improve website performance, security, availability, fraud prevention, customer support, and future booking features.

Payments and card data

Payments may be processed through Stripe or another approved payment gateway. Sensitive payment information, including full card numbers and security codes, is handled by the payment provider.
SJM1 Arena may store payment references, transaction ids, payment method type, amount, currency, status, and related booking records for support, accounting, dispute handling, and legal requirements.
FPX, card, wallet, or other payment-method availability may depend on the payment provider, bank, or account configuration.

Cookies and similar technologies

We use necessary cookies for sessions, security, authentication, booking flow, forms, and saved preferences.
We may use analytics or performance cookies to understand website usage and improve the service. You can control cookies through your browser settings, but some features may not work correctly if required cookies are disabled.

Sharing of information

We do not sell your personal information.
We share information only where needed to run the service, such as payment processing, email delivery, hosting, analytics, authentication, fraud prevention, customer support, legal compliance, or with administrators who manage bookings.
Social login providers may process your use of their login service according to their own privacy terms.

Data security and retention

We use reasonable technical and organizational measures to protect customer, booking, and account data.
We keep information for as long as needed to provide the service, meet accounting and legal obligations, resolve disputes, prevent fraud, and maintain accurate booking records.
No internet service can be guaranteed fully secure, so customers should keep login details confidential and notify us if they suspect unauthorized account access.

Your choices and rights

You may request access, correction, or deletion of personal data by contacting us at admin@sjm1arena.com.
Some records may need to be retained where required for legal, security, accounting, payment, or booking-dispute reasons.
You may disconnect social login where the account settings support it, or contact us for help with account access and provider-linked login records.

Policy support

Questions about this policy can be sent to admin@sjm1arena.com.
This policy may be updated as SJM1 Arena adds booking, payment, authentication, or support features.