Terms and conditions

Terms for using SJM 1 Arena.

These terms apply when you use the website, create an account, book a slot, pay online, pay at the arena, receive booking communications, attend the arena, or ask the team for support.

Accounts and access

  • Some features, including customer booking history and account booking pages, require a customer account and verified access where requested.
  • You are responsible for keeping your login details secure and for activity made through your account.
  • If social login is available and you use it, you allow SJM 1 Arena to use the basic profile details shared by that provider to create or access your account.
  • We may restrict or suspend access where we reasonably suspect fraud, abuse, security risk, payment disputes, misuse, or breach of these terms.

Bookings and slot availability

  • Bookings are subject to real-time slot availability, active booking settings, arena operating hours, existing confirmed bookings, active payment-pending holds, slot blocks, maintenance, events, and operational needs.
  • A customer booking is not confirmed until the required online payment is successfully received and the booking status is updated. A payment-pending booking may expire after the configured hold period.
  • The arena team may create confirmed manual bookings from the backoffice, including bookings for customers without a website account.
  • Customers must review the selected date, time, duration, add-ons, customer details, price, payment amount, and booking status before completing payment.
  • SJM 1 Arena may correct obvious pricing, availability, customer-detail, payment, or system errors and may contact the customer, cancel a booking, or offer an alternative slot where needed.

Prices, add-ons, and total amount

  • Prices are shown in Malaysian Ringgit (RM) unless stated otherwise.
  • The booking total is based on the selected slot price plus selected add-ons. Add-on availability and pricing may change over time.
  • The stored booking total is used for payment tracking, paid amount, and remaining balance calculations.
  • Add-ons are subject to availability and arena confirmation. If an add-on cannot be provided, the team may offer an alternative, adjust the booking, or review a refund or credit where appropriate.

Online payments, partial payments, and remaining balances

  • Online payments are processed through the approved payment gateway and may support FPX, credit cards, debit cards, or other methods shown by the gateway.
  • Where available, customers may choose to pay either 50% or 100% of the booking total during checkout. A successful 50% payment can confirm the booking, but the remaining balance is still payable.
  • Payment records may include online gateway payments and backoffice payments recorded by the arena team.
  • If a confirmed booking has a remaining balance after the game, SJM 1 Arena may send a pending-payment email with a secure link to pay online, or the customer may pay the balance directly at the arena.
  • A failed, pending, expired, or unverified payment attempt does not confirm payment. If money was deducted for an unsuccessful attempt, it should normally be returned to the same source according to the refund policy and payment-provider processing timelines.

Cancellations, changes, and no-shows

  • Cancellation and change requests should be made as early as possible through available booking tools or by contacting the team.
  • The ability to cancel may depend on the booking status and the configured cancellation threshold before game start.
  • Late arrival does not extend the booking. Customers must finish and vacate the pitch on time so the next booking can start.
  • No-shows, unused time, customer-side delays, wrong date or time selection, or leaving early may not qualify for refund unless the team approves an exception.
  • SJM 1 Arena may cancel, block, or move bookings because of maintenance, safety, operational requirements, double-booking errors, payment issues, force majeure, or venue restrictions.

Game reminders and payment reminders

  • For confirmed bookings with notifications enabled, we may send a reminder email before the game starts based on the configured reminder timing.
  • For confirmed bookings with a remaining balance, we may send a pending-payment email after the game ends if an email address is available.
  • Operational emails may include booking status, payment status, payment links, contact links, map links, or support instructions.

Arena use and customer conduct

  • Customers must use the turf and facilities responsibly, follow staff instructions, respect other users, and avoid unsafe, abusive, illegal, or damaging behaviour.
  • Customers are responsible for their team members, guests, equipment, personal belongings, and any damage caused by misuse.
  • Smoking, alcohol, prohibited substances, weapons, aggressive behaviour, unauthorised vendors, or activities outside the booked purpose may be refused or stopped by the team.
  • SJM 1 Arena may refuse entry, stop a session, remove participants, or cancel bookings where safety, facility rules, or local law requires it.

Website use and service availability

  • The website includes public pages, account areas, booking tools, backoffice-managed settings, payment redirects, signed payment links, email notifications, and support forms.
  • We aim to keep the service available, but access may be interrupted by maintenance, hosting issues, payment-provider downtime, email-provider issues, security updates, or circumstances outside our control.
  • Users must not misuse the website, bypass security, tamper with signed links, interfere with bookings or payments, scrape data, upload harmful content, or impersonate another person.

Legal jurisdiction

  • These terms are governed by the applicable laws of Malaysia and the local jurisdiction where the arena operates.
  • Any dispute that cannot be resolved directly with SJM 1 Arena will be handled under the relevant local legal process and competent courts or authorities.

Questions about these terms